1. Service Scope & Quotations
Quotations remain valid for 14 calendar days from the date of issue unless specified otherwise in writing.
All physical equipment, cabling, and site installations remain the property of HomeNet Solutions until the invoice is paid in full.
2. Client Obligations & Site Access
The client must ensure safe, uninterrupted site access and adequate power supply for scheduled network or hardware installations.
The client is responsible for securing necessary building permissions, landlord consent, or HOA approvals prior to hardware mounting or cabling.
3. Payment Terms & Late Payments
Standard payment terms require payment upon invoice receipt or project completion, unless credit terms are explicitly granted in writing.
Invoices unpaid after 30 calendar days may incur a late interest fee of 1.5% per month on the outstanding balance.
We reserve the right to suspend web administration services or remote monitoring for accounts overdue by more than 14 days.
4. Limitation of Liability
While we implement standard security and network practices, HomeNet Solutions is not liable for indirect losses, business interruptions, or third-party ISP outages.
Clients are strongly advised to maintain independent backups of critical data before scheduled server maintenance or network restructuring.
Shipping & Delivery Policy
1. Hardware Dispatch & Delivery Fees
Local Delivery: Standard courier or direct technician drop-off is available nationwide within 2 to 5 business days for in-stock networking hardware.
Delivery Costs: Shipping fees are calculated at checkout or itemized separately on your official project quote.
2. Physical Installations
For hardware bundled with on-site installation, physical delivery occurs on the agreed-upon installation date directly with our technical team.
3. Tracking & Receiving
Tracking details will be provided via email once hardware leaves our facility.
A physical signature and inspection of external packaging are required upon delivery. Damage during transport must be noted on the courier waypoint immediately.
Refund & Cancellation Policy
1. Physical Products & Hardware
Returns: Unopened, unused hardware in its original packaging may be returned within 7 calendar days of delivery for a refund or store credit, subject to a 15% restocking fee.
Defects: Defective items covered under manufacturer warranty will be repaired, replaced, or refunded following inspection by our technical team.
Exclusions: Custom-cut cabling, specially imported non-stock items, or physical goods damaged through client misuse or power surges/lightning are non-refundable.
2. Services & Project Cancellations
On-Site Services: Site visits or installation bookings canceled less than 24 hours prior to scheduled appointment times may incur a call-out fee.
Web & Admin Services: Website maintenance retainers or hosting administration fees are billed monthly and can be canceled with 30 days’ written notice prior to the next billing cycle. Completed labor and custom configuration hours are non-refundable.
